Transforming the customer experience with Medallia
As a partner of Medallia, the #1 platform for customer and employee experience management, we help you increase your customers' LTV and reduce operating costs.
Understand each Journey
Capture and analyze signals from millions of moments to understand every experience along the Customer Journey.
Anticipate needs and predict behavior
Artificial Intelligence and Machine Learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the Journey.
Transform experiences
Make significant changes, across the organization or a single team, by driving specific and meaningful actions before, during, or after the experiences.
Runroom, your implementation partner in Spain
Our experience as a business consultancy specializing in Customer
Experience has allowed us to become a Medallia partner in Spain.
We have completed the fastest Medallia implementation in EMEA, with 10/10 customer
satisfaction. We have analysts, project managers and consultants certified in:
- Medallia Experience Cloud
- Medallia Digital
- Medallia Text Analytics
End-to-end Customer Experience Strategy
We can help you with your customer experience strategy at all
levels: from extracting customer insights and defining the strategy, to implementing tactical
actions.
We are experts in:
- Customer experience
- Innovation
- Digital products
- Organizational transformation
- Growth
- Data & analytics
Success stories from Runroom & Medallia
Success story: Viajes El Corte Inglés
As a Medallia Services Partner, in just five weeks and with very tight deadlines, we broke the implementation record in the region that includes Europe, the Middle East and Africa.
See success story